The Great Washing Machine Scam

As consumer technology improves, basic household appliances, like the washing machine, keep sprouting new, high-tech functions. Not surprisingly, they’re also increasingly difficult to repair. So our journalistic gumshoe ventured to find out: Who put us in this jam? And why?“The Great Washing Machine Scam,” originally appeared in Craftsmanship, a digital magazine about master artisans and innovators, and the architecture of excellence. You'll find many more stories, videos, audio recordings, ...