Product Recall Trends And Best Practices

How and when businesses respond to the need to recall dangerous products can prevent or cause a crisis. Chris Harvey is a senior vice president for client services at Sedgwick and a product safety expert who has managed over 1,500 product recall campaigns for different brands. In this episode, he talks about how well federal agencies are doing overseeing the recall of products, the best practices companies should follow when there are hazards associated with the items they make, and which products are more likely to be recalled now, and in the future. Quotes “Customize your plan based on your operational model, environment, and unique product line. Generic solutions won't work."- Chris Harvey "Agencies should collaborate, share insights, and improve response rates to enhance recall effectiveness and address industry inconsistencies."- Chris Harvey Featured Guest Chris Harvey Sr. Vice President, Client Services Sedgwick Linkedln: https://www.linkedin.com/in/chris-harvey-44028944/ Chapters 00:00 Introduction 02:09 Prioritizing Customer Safety: Owning the Issue 04:02 Reputational Consequences: Mishandling Safety Incidents 10:07 Return of Stricter Regulations: Increasing Recalls 13:58 Improving Recall Effectiveness: Technology and Challenges 19:31 Technology Advances and Electric Vehicles: Vulnerabilities and Opportunities 23:50 Acknowledging CPSC's Success: Small Budget, Big Results 26:01 Mitigating Risks for Companies New to Product Safety Issues 27:21 Customized Recall Plans: Revisiting, Training, and Testing 29:07 Applying Lessons to Business Practices and Customer Loyalty 31:03 The Importance of Proactive Recall Planning 32:18 Conclusion Produced by Heartcast Mediahttp://www.heartcastmedia.com Learn more about your ad choices. Visit podcastchoices.com/adchoices