Law Firm KPIs Getting the Work | Part One

Do you want to break free of the revenue rollercoaster that holds back so many law firms? It's a challenging task for those of us who are concerned about the quality of care we can provide for our clients and employees—often neglecting many things that would make the business and everyone's experience with it much better. Here are three categories of KPIs that will help you overcome just that!  In this episode we discussed: Restructuring your thinking around different metrics in order to have recurring revenue in your law firm. Getting out of that feast or famine mindset by creating a series of funnels. Ways of looking at and differentiating leads. Cost per lead versus cost of client acquisition. Operationalizing and optimizing performance in the area of sales in your law firm. How to avoid appointment no-shows.   My Favorite Excerpt From The Episode: TIME: 00:24:26 (33 Seconds) Well, people fail to show up for a lot of reasons. Sometimes it's about how comfortable they are with the person on the phone. Sometimes it's about the fact that they paid or did not pay for the consult. Ding, ding ding. By the way, if you are giving away free consultations, I urge you to stop. I know that there are a couple of practice areas where you are by statute, required to, or by industry, you feel compelled to. However, you tend to get a much higher show-up rate on people that are paying to actually come to the Consult.   Contacts - Social Media Our website: www.lawfirmmentor.net   To sign up and get more information about our Legal Sales for Lawyers and Non-Lawyers Online Course Text SALES at 908 292 3524.   Text Us at 908 292 3524 Text Retreat to know more about the upcoming retreat.   Book a Session with our Growth Strategists https://www.lawfirmmentor.net/speak-with-a-growth-strategist    Scheduler: https://meetme.so/LawFirmMentor   Allison Bio: Allison C. Williams, Esq., is the Founder and Owner of the Williams Law Group, LLC, with offices in Short Hills and Freehold, New Jersey. She is a Fellow of the American Academy of Matrimonial Lawyers, is Certified by the Supreme Court of New Jersey as a Matrimonial Law Attorney, and is the first attorney in New Jersey to become Board-Certified by the National Board of Trial Advocacy in the field of Family Law. Ms. Williams is an accomplished businesswoman. In 2017, the Williams Law Group won the LawFirm500 award, ranking 14th of the fastest-growing law firms in the nation, as Ms. Williams grew the firm 581% in three years. Ms. Williams won the Silver Stevie Award for Female Entrepreneur of the Year in 2017. In 2018, Ms. Williams was voted as NJBIZ’s Top 50 Women in Business and was designated one of the Top 25 Leading Women Entrepreneurs and Business Owners. In 2019, Ms. Williams won the Seminole 100 Award for founding one of the fastest-growing companies among graduates of Florida State University. In 2018, Ms. Williams created Law Firm Mentor, a business coaching service for lawyers. She helps solo and small law firm attorneys grow their business revenues, crush chaos in business and make more money. Through multi-day intensive business retreats, group and one-to-one coaching, and strategic planning sessions, Ms. Williams advises lawyers on all aspects of creating, sustaining, and scaling a law firm business – and specifically, she teaches them the core foundational principles of marketing, sales, personnel management, communications, and money management in law firms.