Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leadership: What it truly means to lead and move organizations forward.The role of culture in driving success: How to shift from reactive support to pro...