Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity

Customer Experience Insights - A podcast by Genesys Influencer Relations

Categories:

Business Technology

In this podcast, Scott Nagel interviews Erica Deahl, Senior Manager of Solution Consulting at Genesys. She explains the power that the new Genesys DX solution set brings to companies, and how AI powered support enables them to meet their customers where they are, allowing agents to me more empathetic in their engagement, while improving productivity.