Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

Customer Experience Insights - A podcast by Genesys Influencer Relations

Categories:

Business Technology

Join host Scott Nagel as he discusses Genesys’ Workforce Engagement Management with Michele Fisher from Genesys. She clarifies the differences between WFM and WEM, shares insights into why Genesys stands out among the competition in the WEM space, and provides a glimpse into what features are coming later this year.