Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

Customer Experience Insights - A podcast by Genesys Influencer Relations

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Business Technology

Join host Scott Nagel as he interviews Tim Friebel, Genesys’ North American sales lead for Service Automation. Tim provides a clear view of the value service automation and bots bring to contact centers, including choice and orchestration. He answers the question, “What do you do if you don’t automate everything?” and discusses how easy it is to show a quick ROI when adding service automation and bots to a contact center.