Episode 75 - Graham Kingma

Graham Kingma  is the founding Principal of Imagen Business Solutions.  Graham is a long-time customer experience advocate and someone who is passionate about leadership, customer measurement, operational excellence and social media.  From managing the strategic design and creation of customer operations for Grocery Gateway, Wind Mobile and The Shopping Channel to his forward-looking sales & customer experience strategy design work at TD Bank (both Canada & US), Graham brings a unique blend of start-up and corporate experience to this work. www.imagenbusinesssolutions.com