EP 08: Taking Analytics and Data Science Back to Basics with Jimmy Hosang

Welcome to Episode 8 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Jimmy Hosang, the CEO at TMAC - The Modular Analytics Company. We hear him expand upon the role of Artificial Intelligence within customer service, and how sometimes, there are more effective methods of increasing value within a customer base. Jimmy also explains what might be important in a post-pandemic landscape, and why a chatbot isn't always the best way of interfacing with customers. He hi...