EP 10: How to Elevate your Brand and Attract New Customers using Customer Journey Mapping with Jim Tincher

Welcome to Episode 10 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Jim Tincher, the Founder, CEO and Journey Mapper-In-Chief of Heart of the Customer.We hear him talk about how Journey Mapping is going to play an increasingly important role over the next 5 years; what he learned about putting customers first without alienating higher management; and why the complaints process can be enjoyable - yes, enjoyable!------You can find Jim online at:https://www.linked...