EP 15: Find Out What Is The Most Effective Way to Boost Contact Centre Efficiency

Welcome to Episode 15 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Contact Centre Consultant, Nerys Corfield.We hear her talk about her various experiences with Customer Service; how senior management listening in to calls can help immensely; and why an external consultant with a fresh set of eyes (and ears) can make such a difference.------You can find Nerys online at:https://www.linkedin.com/in/neryscorfield/------This podcast is hosted by Gavin Scott, an in...