EP 17: How a Great Customer Experience Can Grow Your Bottom Line with Rick Denton

Welcome to Episode 17 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by the Managing Principal of EX4CX, Rick Denton.Rick helps Customer Experience executives create impactful ROI through their VOC and CX values. We hear him talk about Bug Boards and why complaints are 'gold dust'; why surveys can be useful but not the 'be all and end all', and why turning CX into 'fun' can transform the entire outlook.------You can find Rick online at: https://www.linkedin.com/in/...