EP 18: Language - The Importance of Making A conversation Feel Easy

Welcome to Episode 18 of The Customer Service Gold Dust Podcast.In this episode, Gavin takes a deeper dive into some of the topics discussed by recent guests, including the importance of language.Making the conversation feel easy is crucial when talking to customers, and small positive changes in the words we use can make a massive difference to everyday interactions.------This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer us...