EP 62: Telecommuting in the Customer Service Industry with Kate Brouse

Welcome to Episode 62 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Kate Brouse.Kate is a Disability Advocate and a Strategic Partnership Manager at NTI (National Telecommuting Institute).We hear her talk about why it's so important for her to turn every interaction she has into a positive one; discuss the key skills that people working in customer service today should have; and why companies are finally coming round to hiring people with disabilities in order ...