Ep82: Gold Dust Archive - Think Wow with Rebecca Brown

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Rebecca Brown.Rebecca is the Founder and Lead Consultant at Think Wow.We hear her discuss the journey of starting up a new CX business in lockdown and why, in some ways, the timing was beneficial; how CX is such a crucial part of customer service and the ways in which businesses can leverage it for their benefit; and why the issue of bullying is so close to her hea...