Inside the CMSWire State of Digital Customer Experience Report

Thinking about getting the latest CX and marketing tools for your customer service agents or possibly investing in some artificial intelligence? Are you wondering whether the pandemic ended up hurting or helping digital customer experience? And just how is the recession impacting what CX decision-makers are focusing on? Or perhaps you're wondering whether interest is growing — or diminishing or even stalling — for certain CX tools or strategies. Or maybe you just want to know if others really don't know what headless CMS is or does. Meet Sarah Kimmel, vice president of research for Simpler Media Group, which runs CMSWire.com. She tells us what the numbers are saying by diving into the findings of the 2023 State of Digital Customer Experience Report. Sarah's got the gift for wrangling meaningful findings that indicate where we're headed. She's based in Chicago, aka the Windy City. If you really want to chew the fat with her, try getting on her good side by bringing up volcanoes or tornadoes.