CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University

Hey CX Nation, In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. Tom is dedicated to advancing customer experience management globally by helping formalize and develop a framework for the field for more than a decade. Dr. DeWitt has provided customer experience management solutions to organizations and ...