CXChronicles Podcast Episode 43 -- with Ilana Brown from Seven Rooms

In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC. Illana dives into the 4 CX Success Pillars @ Seven Rooms -- and what its taken to build out the customer facing team in NYC. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the re...