Gen AI at Work: Inside the Digital Bank Revolution with Dr. Geraldine Wong, CDO at GXS Bank

Legacy systems in the financial services industry are notorious for being slower to adapt to big data. But for good reason. Because banks are complicated and intersect across networks, it’s difficult to implement new processes without disturbing the rest of the system. Yet, GXS Bank is proving it doesn’t have to be this way. The digital bank is leveraging data to drive financial inclusion and innovation. Their strategic use of data from parent companies and partnerships, helps create financial products for underserved communities in Singapore. Not only is GXS Bank driving inclusion, but they’re also exploring the impact of generative AI on customer service, fraud detection, and operational efficiency. The technology is transforming the financial sector by offering valuable insights for improving data quality, governance, and stakeholder engagement. Satyen and Geraldine discuss the importance of creating better products and credit risk profiles, the intricacies of data sharing agreements and operational challenges, and strategies for leveraging AI to enhance customer service and fraud detection.