EP 110 : DEMYSTIFYING HOW TO USE GEN AI FOR CUSTOMER PROPOSITIONS WITH UDAY AKKARAJU OF BOND.AI

In this episode of the Dave and Dharm Demystify show, the 2 D's are joined by Uday Akkaraju, founder and CEO of Bond.ai. Uday demystifies Bond.ai, an artificial intelligence firm dedicated to repairing the fractured relationship between consumers and financial institutions. He shares his unique background in human-centred design, cognitive psychology, and intelligent virtual agents, which eventually led him into the financial services industry after facing personal financial struggles in Silicon Valley. Uday emphasises the importance of understanding consumer behaviour beyond mere transactional data, advocating for a focus on context and long-term financial wellness. He candidly discusses the challenges he encountered in building consumer trust and engagement. Uday also reveals Bond.ai's strategic shift toward integrating health data with financial services, aiming to enhance overall quality of life and extend health span. By collaborating directly with employers, Bond.ai seeks to broaden its impact. The discussion delves into more comprehensive financial and health strategies, systemic issues, and Bond.ai’s future plans for global expansion, mainly through leveraging open banking.