Ep 109: Improving Agility By Using Customers' Definitions of "Quality" and "Done"

This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces. Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in.   Watch on YouTube: https://youtu.be/WFkXPFWbQ9k