Ep 116: Customer-Centric Agile: Making CX/UX Lean and Agile

Part 2... Episode 115 was part 1... https://youtu.be/u6pGxpU133w These are my new slides on understanding Agile and Lean, how we can use those principles, how we can speak the business' language, and get that seat at the table. Pop the popcorn! Watch on YouTube: https://youtu.be/ZVddRkPt4ak Chapters:0:00 Introduction01:54 Understanding Lean and Agile (slides on Lean)13:13 Agile, In General27:10 "Big Design Up Front"38:23 SAFe Agile Is Quite Possibly The Worst45:22 Making CX and UX More "Agile" and "Lean"1:12:48 Additional Advice1:25:53 Warning: You're Gonna Need Resilience1:34:54 Transforming Companies Toward Customer-Centricity1:35:08 Speaking The Business' Language1:47:39 Time Estimation1:55:37 CX and Customer-Centricity02:09:26 Where Do We Start?2:18:06 Maturity Is Customer-Centricity