New Normal: How Flexible Healthcare Leadership Eases Crisis with Dr. Lynn Mikula

How have some healthcare organizations maintained their stability and the trust of staff and patients through the COVID-19 pandemic, while others still struggle to adapt? In episode 7 of The "New Normal" podcast series, Dr. Lynn Mikula, the Vice President, Chief of Staff, and Chief Medical Executive of the Peterborough Regional Health Centre and a graduate of Desautels' International Masters for Health Leadership joins journalist Dave Kaufman to examine how management in her health care organization responded to COVID-19, look back at the lessons learned and carried forward from the first wave of the pandemic, and discuss the importance of embracing flexible social structures and psychological safety in the face of wide-scale change.Today, Mikula is able to pinpoint one of her health care centre’s biggest takeaways: “If you can create a space for those teams, if you can arm them with the resources to be effective, and if you can make sure that people come to those teams knowing that they will have trust and psychological safety and that they're empowered to make some decisions, there's a lot that you can do. How do you keep that going now alongside the hierarchy? How do you make space for that in the hierarchy? It’s the main lesson that we're still trying to implement in the hospital.”Delve’s The "New Normal" podcast series is a collaboration between journalist Dave Kaufman and Delve, the official thought leadership platform of McGill University’s Desautels Faculty of Management. The “New Normal” is produced by Delve and Dave Kaufman, with audio engineering by David Rawalia. Each episode looks in-depth at a different aspect of the new normal that we are all navigating due to the COVID-19 pandemic. Original music by Saku Mantere.Read more on Delve and read the transcript. Dave Kaufman is a Montreal-based journalist and commentator. He has worked for CJAD 800 and TSN 690 Radio in Montreal, CTV News Channel, CTV Montreal, and TalkRadio and SkyNews in the United Kingdom. He has written for the National Post, Montreal Gazette, and Toronto Sun and other publications. Follow him on Twitter at @TheKaufmanShow.You can subscribe to the Delve podcast on all major podcast platforms, including Apple podcasts and Spotify, and follow Delve on: LinkedIn, Facebook, Twitter, Instagram, and YouTube. Hosted on Acast. See acast.com/privacy for more information.