Episode 353: How dental assistants can help solve rather than sell

In this episode of the Dental Assistant Nation podcast, Kevin Henry and Nancy Coy discuss the importance of financial literacy for dental assistants. They explore how understanding credit basics can empower assistants to have meaningful conversations about financing options with patients. The conversation emphasizes the significance of communication skills alongside clinical skills, the role of teamwork in patient care, and strategies for new dental assistants to navigate financial discussions. Nancy shares insights on increasing case acceptance without the negative connotation of 'selling' in dentistry, focusing instead on solving patient needs. Learn more about Nancy and get the link to her book at https://www.finrxstudio.com/about