#200- More than a Feeling - Ahmad Nounu

Ahmad Nounou’s Black Swan Dental Spa and Bristol Dental Suite practices have taken the South west by storm. So what’s his secret?   In this episode, Ahmad chats with Payman about his uncompromising approach to customer service that has earned his practices a reputation for providing the best patient experience in the industry.    He tells how he turned Black Swan from an ailing clinic into the success it is today, discusses the importance of maintaining and passing on a strong work ethic, and chats about dividing time between practice management and his clinical and mentoring roles.   Enjoy!  In This Episode 01.42 - When the going gets tough 06.52 - Growing up 11.02 - Academia to ownership 26.27 - Growing Black Swan 38.30 - Work ethic 47.54 - The feel 53.06 - Setting goals 01.00.28 - Control and delegation 01.09.08 - Customer service and culture 01.18.36 - Position, pricing and marketing 01.25.05 - Practice Vs business 01.30.31 - The Centre for Dentistry 01.42.09 - Events, conferences and mentoring 01.55.50 - Black box thinking 02.13.15 - Weaknesses 02.18.16 - Fantasy dinner party 02.23.50 - Last days and legacy About Ahmad Nounu Ahmad Nounu is the principal of Somerset-based Black Swan Dental Spa and Bristol. His most recent venture is the Private Dental Mentor scheme for dentists in private practice.   Enjoy!