185 How to Tame a Client

“Uncertainty creates fear, fear create anger” -- Lara Currie Out of control Karen’s are the poster people for the rise in bad behavior. Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with. In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing Why people are more disrespectful Is incivility on the rise? How do you show empathy when they are a jerk What key phrases will work to calm a tense situation Work with Lara:  Got a Question? Comment? Email [email protected] Corporate Training Difficult Happens by Lara Currie Difficulthappens.com/workwithme/    Apply for an On-air Coaching Call! Complimentary Breakthrough Consultation   Resources: 10 TIPS for Dealing with Difficult People Series on Manipulation Series on Assessments Series on Conflict Personality-Types   © Lara Currie 2021 Show Intro music by Scott Holmes Music Listen for free on the go with any one of these players for both Android & iPhone