Digital Transformation in Telecom Industry with Mike Hales

Welcome to Episode 1 of the Digital Commitment Podcast, where we dive deep into the nuances of the digital age and the interactions that shape our world. In this episode, we're thrilled to have Mike, a digital pioneer from BT and EE, share his journey into the world of AI, drawing parallels with 'The Hobbit'. Discover the buzz around Conversational AI in telecom, the rise of chatbots, the importance of data management, and the undeniable influence of AI. Mike also sheds light on the significance of design in branding and how a good UI can build trust. From top learnings to common mistakes in the telecom industry, get ready for a comprehensive exploration with Mike's firsthand insights and candid reflections. Stay tuned for more episodes of the Digital Commitment Podcast, where we unravel the digital world's evolving dynamics.