Steering towards a greener future with Jessica Span

Digital Customer Experience Podcast - A podcast by giosg

Volvo Cars Sweden's Managing Director, Jessica Spahn, joins us to share her journey from the courtrooms of aspirations in law to the helm of an automotive revolution. With an effortless blend of style and substance, Jessica discusses how her personal passions shape her leadership, revealing the warmth of 'Fika' and the allure of Gothenburg along the way. Her narrative weaves through the corridors of Volvo's human-centric work culture, emphasizing the art of balancing work with life's simple pleasures—skiing, golf, and fashion—with a clarity that invites you to reevaluate your own daily grind. Venture with us through the digital landscape where Jessica illustrates the transformation of customer relations at Volvo Cars Sweden, steering away from conventional tracks. This episode is a converging point for ideas on how direct sales, instant feedback, and the pursuit of electric dreams are not just reshaping customer journeys but also fueling innovation within an industry at the cusp of change. Jessica encapsulates the essence of transformation and future-proofing, focusing on Volvo's commitment to electrification and climate neutrality. This vision portrays not just a company's roadmap but also a broader aspiration for the automotive sector's role in a sustainable future.