Data killed the IT repair shop w/ Matt Roberts (Dell)

The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business. Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.What we talked about:How Customers are Changing the Role of IT in the BusinessExpanding the Level of Data to Improve ITAligning the Hardware and Business PersonaPreemptively Diagnosing IT Issues for the CustomerAdopting Different Attitudes Within ITCorrelating IT With the BusinessCheck out these resources we mentioned during the podcast:https://www.delltechnologies.comhttps://twitter.com/matthewtrobertsTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.