02 – Analytics Engines Inside Your Help Desk

The help desk sometimes gets a bad rap. At its worst, some have named it the ‘helpless desk’. At its best, your problems are anticipated and resolved quickly and pleasantly, with minimal effort on your part. Analytics plays a big role in Unisys InteliServeTM platform. Danielle Reinhart, Director-Analytics Services at Unisys, explains how analytics engines [...]