03 – Stop Repeating Yourself – with the Cloud Contact Center

Digital Workplace Deep Dive - A podcast by Weston Morris - Unisys - Thursdays

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Technology

One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate [...]