08-What Big Changes Can We Expect in the Service Desk?

In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it [...]

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Each episode goes deep into one aspect of the digital workplace. Interviewing industry experts, we examine how AI, IoT, automation, analytics, cloud, mobile and other technologies are affecting the digital workplace. We hear from leaders who have built successful digital workplaces for their employees.