11 – Three Ways to Use Natural Language Processing in a Help Desk

Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. Brian Evarts, who leads the development of Natural Language Processing at Unisys, explains the three ways that NLP improves the end user experience when getting help from the Service Desk. In doing so, he reveals [...]

Om Podcasten

Each episode goes deep into one aspect of the digital workplace. Interviewing industry experts, we examine how AI, IoT, automation, analytics, cloud, mobile and other technologies are affecting the digital workplace. We hear from leaders who have built successful digital workplaces for their employees.