IT Service Management (ITSM)

IT teams manage the delivery of Information Technology services to the organization’s various business units and clientele.  IT Service Management, or ITSM, encompasses all of the activities associated with the designing, creating, delivering, and supporting of services that the IT department provides.  Ian Watson joins Morley to discuss ITSM and share some of the current approaches that companies are using for their Service Management strategy.

Om Podcasten

Do you wish to learn more about Technology and its role and use in companies and organizations? Do you wish that such discussions weren’t so… technical?? Eagle Tech Talks explores the world of IT, inviting industry practitioners to share their own personal journeys and their knowledge on the IT topics covered in each episode. Join our host Morley [Moe] Surcon and his subject matter expert guests as he works through the myriad of topics, functions and roles that make up the Information Technology industry! The podcast provides a simple, “101-level” review of the topic to be covered, using easy-to-understand language. Whether you are a student who is considering a career in technology, a new IT grad who is charting their next steps, a recruitment professional looking to gain a greater depth of understanding, or just someone who is interested in learning more about the IT industry… there is something for everyone!