Shep Hyken | Ecommerce Customer Service Secrets

In our Digital Age, it’s tempting to digitize your ecommerce business’ customer service department as well. Award-winning speaker and author Shep Hyken contends that, when you take away the “human touch,” you’ll find you’ve lost a key element that keeps prospects from turning into customers and customers from becoming repeat customers… not to mention turning into raving fans that tell the world about you and bring in more business.