Success is more than headcount with Alex Plugaru, CTO at Gorgias

Alex Plugaru is co-founder and CTO at Gorgias, a platform that helps ecommerce businesses provide top-tier customer support.

In this episode, Alex talks about the challenges of building a business in an unfamiliar realm, learning from low-risk experiments, and how headcount isn’t an indicator of success.

Find the transcript at: https://www.unblocked.fm/episodes/alex-plugaru-gorgias-success-is-more-than-headcount

Timestamps (00:00) Introduction (02:04) Origins of Gorgias (03:49) Chrome extension as MVP (06:25) Staying lean when it comes to engineering headcount (10:01) Deciding on growth during COVID (14:25) Mistakes made along the way (18:10) Alex’s role today (22:58) Skip-level meetings (24:11) Alex’s approach to discovering business opportunities

Where to find Alex • LinkedIn: https://www.linkedin.com/in/313373/ • Twitter: https://twitter.com/humanfromearth

Where to find Rebecca • LinkedIn: https://www.linkedin.com/in/rmurphey/ • Twitter: https://twitter.com/rmurphey

Links and mentions • Gorgias: https://www.gorgias.com/ • Scaling Agile at Spotify: https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf • Team Topologies: https://www.amazon.com/Team-Topologies-Organizing-Business-Technology/dp/1942788819