#53 How to sustain and support excellence journeys – the Lean Management System with David Mann, Part 2.

IntroductionWelcome to episode 53 of the Enterprise Excellence Podcast. Today we are chatting again with Mr David Mann in the final instalment of this 2 part chat. In the previous episode with David, we discussed creating a Lean management system with visual controls at the front line to capture the green and red actions hour by hour. In a red case, the frontline workers are asked what they believe caused the delay and that initial data is collected. This data goes to an accountability meetin...