Digital Fatigue Coexisting with Digital Reliance

The aftermath of COVID-19 has been characterised by stark tensions and contradictions. These range from social empathy and a sense of community to a “me first” attitude of self-interest; from risk aversion to compulsive behaviour; from cautious spending and “less stuff” to indulgence spending and comfort clutter. These choices and behaviours vary from individual to individual, but we are seeing consumers engaging with both sides of the trend. They are risk averse in some aspects of their live...