The new Consumer Duty: Episode 13 - Claims management companies

The Consumer Duty will impact claims management companies (CMCs), given that they are regulated by the Financial Conduct Authority with retail customers. In this episode, Martin Ward and Claire Carroll, both partners in our Financial Services Disputes & Investigations team, discuss how will CMCs use the Consumer Duty to advance complaints? what will be the impact on CMCs as regulated entities? and how does the Duty differ from the current rules?