The new Consumer Duty: Episode 14 - Publication of the final rules

On July 27, 2022 the Financial Conduct Authority published its final rules on the much anticipated Consumer Duty. In this episode, retail finance and payments Partner Jo Owens joins Claire Carroll to share their initial reflections on some of the key new features. They cover the timeline for implementation and what firms should do now to prepare, what does the FCA say about compliance with existing rules,the responsibilities of firms with regards to avoiding reasonable harm and taking pre-emptive steps to redress harm and new notification obligations for those in the distribution chain. how the new rules will impact the sale and purchase of regulated product books