The new Consumer Duty: Episode 4 - SM&CR and individual accountability

Claire Carroll speaks with Simon Collins, Managing Director - Financial Services at Konexo, about how the Consumer Duty will impact the Senior Managers and Certification Regime (SM&CR) and individual accountability. In this episode, they discuss practical tips for Senior Managers on how to execute the requirements, how firms with both retail and non-retail businesses should approach implementation and what does 'reasonableness' mean in practice for Senior Managers?