People Skills Aren’t Soft, They’re the Hardest, Yet Most Profitable Skills to Develop (with Executive Coach Kathie Lumbard)

People skills are often written off in patient care as less important or easier to master when they’re actually the most difficult skills to master and when done correctly, are the most profitable! Today, we are joined by coach and talent advisor Kathie Lumbard to discuss people skills in patient care. In this conversation, you’ll hear about Kathie’s career, why soft skills aren’t actually soft, how today’s methods of communication have led to mistrust, and more! We delve into some ways a tea...