Automating and Enhancing Human-led Operations to Drive Business Growth with Pethachi Pichappan, VP of Information Technology at Concentrix
Evolving the Enterprise - A podcast by SnapLogic
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"None of these technologies are about removing people. It's about enhancing the customer experience. We are making the lives of everyone else much better.” - Pethachi Pichappan, VP of Information Technology at ConcentrixThe common discourse about automation and AI is misguided; it's not about eliminating jobs or removing humans from the equation. Automation, AI, ML and related technologies should be all about enhancing what humans can do - and how that can improve the customer experience.In o...