Becoming Customer-Centric

❔How do we link all the areas in our organization together for a better customer experience? How do we really become customer-centric? ❔When discussing customer experience, we often start with tactics (surveys, data collection, etc.) and don't connect them to the big picture. When customer experience is not connected to the organization as a whole, it can be challenging. It's all about cultural commitment, which starts with leaders. Wherever you sit as a customer experience change agent, you ...