Defining Customer Experience

❔"How do we define what customer experience truly is?"❔Another AMAZING question 💪 Defining what customer experience (CX) means to your organization is essential. It's often presented as a very vague concept, which can lead everyone to make assumptions about goals and outcomes and leaves the door open for a lot of guessing from all parties. We need to remember that whether or not we are being intentional about customer experience or our CX programs, our customers are ALREADY having an experien...