Leadership Buy In

❔"How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?" ❔ This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in.As a Customer Experience Leader, we know that investing in and executing customer experience is a winning strategy for business goals and objectives. But if company leadership isn't invested, all of our efforts can seem like they aren't working.In this week's episode, Jeannie talks about actionable wa...