Managing Change with Customers

This week's question comes to us from a Customer Experience challenge one of our listeners faced. They piloted an enhancement customers wanted, but it never really turned out to be possible for the organization. So, how do they communicate those results to their customers in a way that says, "I heard you, we tried, but it's not going to work out." ❔This is something that Jeannie can relate to on both sides - from the customer's point of view and as a business owner. In this episode, she expla...