Communism, Casinos, Airports and Customer Experience with Liliana Petrova

The airline industry might seem like an odd place to plant your flag to keep love alive, but if you are going to carry forward the gospel, you need to go to dens of evil. Listen to Liliana Petrova talk about how her Franciscan education, communism upbringing, boardwalk jobs, and mission focus all influenced her work at JetBlue and now the Petrova Experience.