EPIC Customer Experiences with Alex Mead

today on Experience by Design, we welcome CX professional and through leader Alex Mead. Alex has decades of professional work in providing services and experiences for customers. He also has opinions to go along with his experience. We talk to Alex about how he approaches putting people first. We also explore how the simple fixes can yield the biggest results. Finally, we explore his EPIC framework for customers, TIME framework for employees, and how combining the two together can transform the experiences we design.