Howard Tiersky and Digital Customer Experiences

Digital is no longer optional. Customers expect excellent experiences no matter the touchpoint, and this especially includes digital. However, many companies fail to deliver digitally, and lack a strategy to improve it. Luckily, Howard Tiersky comes to the ExD studios to talk about his new book, "Winning Digital Customers." We talk about his beginnings as a cinema and directing student to helping some of the biggest brands in the world. A must-listen to episode and book for anyone struggling with bridging the digital divide.